Application of This Policy
What is Personal Information
Collection of Personal Information
In order to use certain features of our services you must first complete a registration process and establish an account (“Account”). During registration for your Account you will be required to provide basic information such as your name, email address, educational institution, mobile telephone number and establish a user name and password. THM will retain this information and associate it with your Account. If you register via short message service (“SMS”) your mobile phone number will also be recorded to allow you to submit responses via SMS. We will not use your mobile phone number for any purpose; in particular, we will not use it to contact you without your express consent, and we will not share it with third parties. First name, last name and student ID are optional fields and will be used exclusively to identify students’ responses so that their instructor(s) may grade them. If you are an instructor, we require your email address and the name of the educational institution that you are associated with.
For students, our servers automatically record information about your use of the System, such as when you log in and submit answers to questions or provide feedback to the instructor. We will associate that information with their account. The instructors may use those data for academic evaluation purposes. We store and maintain personal and associated account information in order to provide the System.
THM may conduct statistical analyses on students’ performance to study the effectiveness of the System and increase in-class learning. No identification of users will be revealed at any point to any third party. We do not sell, rent, trade or otherwise disclose personal and associated account information about our Web site users.
In addition, to place an order for services, THM will require that you provide payment information such as credit card numbers and billing addresses and THM will also acquire your IP address. Credit card information, including the card number, expiry date and security code, is securely collected by us and passed directly to payment processors over a secure socket layer (see the section entitled “BrainTree and PayPal” below). Credit card data is not retained by THM in any form.
Use of Your Personal Information
You acknowledge that THM may use personal information that you voluntarily disclose to us to:
- Provide you with information about new products, services, newsletters, informative e-mails, and research on future product ideas or improvements;
- Assist us in creating or providing content that is relevant to you;
- Provide you with special offers that may be of interest to you and to improve your experience on our Web sites or with our System;
- Assist us in creating better products and services to meet your needs;
- Allow you to purchase and download products, obtain access to the System or otherwise engage in activities you select;
- Provide you with technical support;
- Help you quickly find software, services or product information important to you;
- Send transaction-related communications such as welcome letters, and product/service order confirmations. THM may also send you surveys or marketing communications to inform you of new products or services or other information that may be of interest; and
- Restrict the availability of some of the products, services and content to certain parts of the world, where required for legal reasons, by using your address, IP address and other information in order to enforce those restrictions.
You may always choose not to provide personal information, but if you so choose, our products and System may not be available to you. You agree that you are under no obligation to provide us with this information and can access many aspects of our Web sites without providing us any personal information.
While using the System and Web site, you may have opportunities to post reviews or other personal information in public forums at your own discretion. Please understand that when you post such information, it is made public and is not subject to this policy. You should exercise caution when deciding to disclose any personal information in a publically available forum such as the Web site and agree to indemnify TMH for any damages or claims resulting from any of your postings. TMH is not obligated to monitor postings and at its discretion remove any content submitted.
Disclosure of Your Personal Information
- THM may disclose your personal information with your prior consent;
- THM may be required by law to disclose personal information without your consent in the event of emergency situations or when required by government or other legal authority;
- THM may also disclose Account Information to the administration of any institution (at which you are a professor/instructor) for administrative purposes including the right for the institution to compile a list of instructors who use the Services and contact such instructors in order to obtain references to evaluate an implementation of the Services.
How to Opt-Out / Withdraw Consent
You can withdraw your consent for the use of your personal information at any time by requesting the deletion of your Account. Information may be retained by THM for audit or archival purposes or as required by applicable federal, state and provincial laws. You can also review and update your personal information.
If you do not wish to receive marketing communications, you may follow the “unsubscribe” instructions included within each e-mail communication or by selecting or deselecting (depending on the service) the appropriate option in your Account settings. Please keep in mind that, even if you choose not to receive marketing communications, you will continue to receive transactional or account communications related to services or products that you have requested (e.g. purchase confirmation e-mails and receipts).
How Long We Keep Personal Information
TMH maintains information about you for as long as we provide service to you, and longer for related business activities. After information is no longer necessary for our business purposes, we destroy the information unless there is an outstanding request or order to preserve the information or as necessary to meet legal, regulatory, insurance and audit requirements.
Safeguards We Have in Place
THM stores and process your personal information on our servers principally in Canada and the United States as well as internationally. Accordingly, your data may be available to government bodies or their agencies in those jurisdictions under a lawful order, irrespective of the safeguards we have put in place for the protection of your personal information. THM employs reasonable managerial and technical measures to ensure that your personal information is secure. In addition, our dedicated team of information technology professionals works to maintain data accuracy and prevent unauthorized access to sensitive information. Unfortunately, no security system can be guaranteed to be 100% secure. Accordingly, we cannot guarantee the security of your personal information and do not assume any liability for improper access to it. The Internet is not a secure medium and you acknowledge and agree that the privacy of your e-mail communication and personal information can never be guaranteed as any e-mail communication may be lost, intercepted or altered. By using our Web sites, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Web sites and our services.
Compatibility with FERPA/ HIPPA
The THM web registration process was specifically designed to consider the privacy act FERPA. The data collected by THM is minimal. No information from students’ educational records is released to THM from the institution, students or instructors during registration. Students are not mandated to disclose their first name and last name, and the student ID is meaningless when disconnected from the course roster. We do not collect or store the students’ IP addresses. Instructors are able to entirely anonymize the data, so that it is not possible to associate data with identifiable students. Therefore, as related to FERPA, we don’t collect non-directory student information in an interpretable or traceable way. The data is safeguarded such that no one at THM has access to the data. THM does not collect any information related to students’ health and fully complies with the HIPPA policy.
This Web site and System is not intended for use by children, especially those under age 13. No one under age 13 is allowed to register for the System or provide any personally identifiable information or use our social, community and public discussion areas, photo and video galleries, bulletin boards, forums, chats, blogs, personal/job search and other classified ads, and elsewhere. Minors between the ages of 13 and 17, inclusive, must get the permission of their parent of legal guardian before making purchases, including subscriptions, on the System.
Access to Your Personal Information
You are responsible for updating and maintaining the truth and accuracy of the personal information you provide to us relating to your Account. If you want to update the personal information, you have provided to us, you should do so by visiting this page. You must be signed in to access your Account.
There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. If we do not provide you with access to your personal information, we will endeavor to inform you of the reasons why, subject to any legal or regulatory restrictions.
Collection of Non-Personal Information
You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page. Google has additional information available about their Remarketing Privacy Guidelines, and Restrictions.
2 Carlton Street, Suite 1317
Toronto, Ontario, Canada
We will endeavor to answer your questions and advise you of any steps taken to address the issues raised by you.
Our Web sites are connected by “hyperlinks” to other websites. You acknowledge and agree that THM makes no representation, warranty, covenant, or claim regarding, and THM expressly disclaims and denies any responsibility or liability for, directly or indirectly, the privacy practices on any third-party website or resource accessible by hyperlink from our Web sites. You agree that the inclusion of any such hyperlink does not suggest, represent, warrant, covenant or imply that THM monitors, endorses or exerts any control over such website or linked resource whatsoever. You agree that THM provides these hyperlinks to you only as a convenience, and the inclusion of any hyperlink does not suggest, represent, warrant, covenant or imply affiliation, endorsement or adoption by THM of any such website or linked resource whatsoever.
When you leave our Web sites, you acknowledge and agree that our terms and policies do not govern your access to, and use of, other websites. You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any website or linked resource to which you navigate from our Web sites.
Social Media Widgets
In accordance with California Civil Code 1798.83, California residents are entitled to know that they may file grievances and complaints at California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814, or by phone at 916-445-1254 or 800-952-5210; or by email to firstname.lastname@example.org.
BrainTree and PayPal
THM uses BrainTree (http://braintreepayments.com/) and PayPal (http://paypal.com) as payment processor for our services. You acknowledge and agree that THM may disclose personal information to BrainTree and PayPal such as your name and email address so that BrainTree or PayPal may contact you directly for personal information such as credit card information. THM provides payment processors with the minimal set of personal and billing information required to process your payment and minimize fraudulent payment risk.
You acknowledge and agree that THM makes no representation, warranty, covenant, or claim regarding, and THM expressly disclaims and denies any responsibility or liability for, directly or indirectly, the privacy practices in regard to any personal information that we disclose on your behalf or you provide to Braintree or PayPal directly or any other party in relation to purchasing a product or service from our Web sites.
You acknowledge and agree that our terms and policies do not govern any other party. You acknowledge our recommendation to review the applicable privacy and data gathering practices, of any third party to which you provide personal information.
Unless otherwise stated above, any services provided by THM is controlled and operated by us from Canada, and we do not intend that the THM Services subject us to the laws or jurisdiction of any state, country or territory other than that of Canada. We do not represent or warrant that the services, or any part of the THM Services, are appropriate or available for use in any particular jurisdiction. Those who choose to access the services do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We may limit the THM Services’ availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.