Downgraded Status on Canadian Servers - Tuesday May 25th 2015

At approximately 6:30 PM EST on Tuesday May 25th 2015, our Canadian hosting provider, OVH, experienced some network issues in their data center that hosts the Top Hat servers for a number of Canadian schools. As a result, at that time any users online at the following schools may have experienced problems with Top Hat:

Acadia University
Camosun College
Concordia University
Dalhousie University
Memorial University of Newfoundland
Simon Fraser University
Strathmore High School
Thompson Rivers University
University of British Columbia
University of Calgary
University of Namibia
University of Victoria

For more specific information about the issues that OVH has experienced, you can click here.

We expect server status to return to normal shortly, but if you have any questions about the outage (or any questions about Top Hat in general), please feel free to contact one of our support representatives by emailing support@tophat.com or by using the in-app support buttons.

Sincerely,

Top Hat Support

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