Student: Having problems paying with your credit or debit card?

Debit and Visa Debit Cards

It is important to note that debit and visa-debit cards cannot be used for online purchases. If you only have access to a debit or visa-debit card, we recommend one of the following options:

  • Purchase a subscription code at your local campus bookstore
  • Ask a friend or relative you trust to use their credit card for the online purchase and pay them back

US or International Credit Cards

Our online payment system is handled by a third party company (PayPal) and we unfortunately have no control over why some credit cards are not accepted. Top Hat is a Canadian vendor and it seems that some credit card issuers outside Canada have security protection in place which automatically blocks international transactions. To help resolve the issue, I would recommend trying some of the following options:

  • Contact the number at the back of your card and ask them to lift the security for a few hours and try again.
  • Make sure that your card has sufficient funds.
  • Purchase a subscription code at your local university bookstore
  • Ask a friend or relative you trust to use their credit card for the online purchase and pay them back

You can also try the following online bookstores:

The license keys purchased from the links above can be used to purchase a subscription using the "Redeem" option in our payment window. To proceed to create an account using a subscription code, go to tophat.com/prepaid.

If you notice you have been charged multiple times for a subscription, don't worry, we will promptly offer a refund! Follow the instructions on this support page and contact our support team as soon as possible. 

If you're still having problems, please contact us at support@tophat.com and we would be happy to help!

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